At Muntaha Smart World BD, we value customer satisfaction and aim to provide a smooth and transparent refund and return process. Please read this policy carefully to understand your rights and responsibilities.

Returns

We accept returns within 30 days of the purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase or receipt is required

Please do not send returned items directly to the manufacturer.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods such as food or flowers
  • Newspapers or magazines
  • Gift cards
  • Downloadable or digital software products
  • Personal care, health, or sanitary items
  • Hazardous materials, flammable liquids, or gases

Partial Refunds

Partial refunds may be granted in certain situations, including but not limited to:

  • Books showing clear signs of use
  • Opened CDs, DVDs, software, video games, or similar media
  • Items damaged or missing parts not due to our error
  • Items returned after 30 days of delivery

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited to your original payment method within a few business days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company, as posting time may vary
  3. Contact your bank, as processing delays can occur

If you have completed these steps and still have not received your refund, please contact us at info@muntahasmartworldbd.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at info@muntahasmartworldbd.com before sending the item.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item once it is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for paying their own return shipping costs. Shipping charges are non-refundable.

If a refund is approved, the return shipping cost may be deducted from the refund amount.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

If you have any questions regarding refunds, returns, or exchanges, please contact us at:

Email: info@muntahasmartworldbd.com
Website: https://muntahasmartworldbd.com